To serve customers as efficiently as possible, the TechNova Return Policy incorporates several major advantages including:
We make every effort to issue approved credits within five working days following receipt of returned merchandise or third-party manufacturer’s approval.
Non-stock or special-order items generally cannot be returned unless defective.
No return requests will be approved if more than 60 days from invoice date.
Before any product or material is returned, written or verbal approval must be obtained from an TechNova HelpDeskRepresentative 1 800 22 7474 Following approval, customers are given a return authorization number along with a contact to arrange merchandise pick-up. Credit will be issued - less freight charges incurred - unless the product is deemed defective or if a shipping error occurred, in which case TechNova will bear the cost. TechNova is not responsible for damages or delays in processing credits if the customer chooses not use TechNova’s carrier.
Merchandise Returned Within 30 Calendar Days of Invoice Date
Upon receipt of a return authorization by an TechNova’s HelpDesk Representative, standard factory stock material may be returned within 30 days from original date of purchase as shown on the invoice (invoice date).
Defective Product/Warranty Returns
Customers experiencing technical issues should contact their TechNova account manager. The account manager will contact Global Services.
The customer or account manager may contact 1 800 22 7474. Our HelpDesk team will try to resolve the problem.
Third Party Manufacturer Products
The customer may notify their TechNova HelpDesk Representative. HelpDeskwill contact the appropriate buyer and arrange for follow-up on the claim.
If product is under a manufacturer’s warranty, the customer may contact TechNova HelpDesk. HelpDesk will arrange for the item to be returned to the manufacturer and credit will be issued.
All returns are subject to a count and inspection at time of receipt by TechNova and/or the manufacturer.
How to Prepare Merchandise for Return
Call TechNova HelpDesk Department at 1800 22 7474 and request a Return Authorization Number. Please have the following information available:
An TechNova HelpDesk Representative will process your request. Once the return is approved, a return authorization (RA) number is issued with instructions to arrange merchandise pick up. It is the customer’s responsibility to make sure that the items are properly prepared for transportation.
Upon receipt, TechNova/third party manufacturer will inspect the returned product checking its condition and dating. When acceptable, credit will be processed. If there are any issues, the customer is notified in writing.
Return of Merchandise Damaged During Transit
To receive prompt replacement and avoid unnecessary paperwork, the following requirements must be met:
NOTE: Due to EPA regulations, all unopened chemistry authorized for return must be accompanied by approved shipping documents. Drivers cannot accept chemicals without EPA and DOT documentation.
Claims for Shortages in Shipment and Defective Products
Shortages must be reported to TechNova within 24 hours of delivery. Shortages concealed due to full skid deliveries must be reported within 48 hours of delivery. If these conditions are not met, TechNova reserves the right to refuse claims.
HelpDesk can be reached at 1 800 22 7474